White Paper on Transforming Public Service Delivery (Batho Pele White Paper)

This 1997 policy document sets out how South Africa’s public service should change the way it delivers services to citizens. It establishes the Batho Pele approach and addresses consultation, service standards, access, courtesy, information, openness, redress and value for money. It also explains how departments should turn these principles into practical service-delivery programmes and mechanisms for monitoring performance. For Civic Library users, the document provides an important window into the standards and citizen-centred philosophy intended to guide South Africa’s democratic public administration.

Country

South Africa

Type

Policy — White Paper

Published

18 September 1997

File size

1.2 MB

Sourced from official government publications. Always verify against the official source before relying on this document for legal purposes.