Guidelines for Preparation of Service Level Agreements by Internet Service Providers, June 2024

Tanzania Communications Regulatory Authority (TCRA), United Republic of Tanzania.

These guidelines help Internet Service Providers prepare service-level agreements (SLAs) that define the services offered, expected performance, responsibilities, service-quality commitments, and applicable terms for customers. They support clearer communication between providers and subscribers and help standardise expectations concerning internet service delivery.

Country: Tanzania
Type: Guideline
File size: 4.6 MB

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Sourced from official government publications. Always verify against the official source before relying on this document for legal purposes.

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