Guidelines for Handling Financial Consumer Complaints, 2025

These guidelines establish procedures for financial service providers and the Bank of Tanzania to receive, investigate, resolve and report consumer complaints. They address accessible complaint channels, acknowledgment and investigation, communication with complainants, recordkeeping, reporting requirements and the responsibilities of financial institutions.

Country

Tanzania

Type

Regulatory Guideline / Financial Consumer Protection

File size

1.1 MB

Sourced from official government publications. Always verify against the official source before relying on this document for legal purposes.