Mwongozo wa Ushughulikiaji wa Mrejesho wa Wananchi Kuhusu Huduma Zinazotolewa na Serikali (Guidelines for Handling Citizen Feedback on Government Services)

President’s Office — Public Service Management and Good Governance.

This guideline establishes procedures for receiving and managing feedback from citizens about government services. Feedback includes complaints, suggestions, inquiries, and compliments. It describes institutional feedback desks, responsible officers, and the use of the e-Mrejesho system to receive, track, and report feedback.

Country: Tanzania
Type: Guideline / Public-Service Accountability
File size: 5.0 MB

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